We're 100% committed to making you happy. Each item is hand checked by a member of us before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT US right away. We will work with you to guarantee your satisfaction.
● Seized Package:
If your package gets seized by your country's customs, we will resend your shoes for 50% of the original cost, meaning if you bought a $100 pair of shoes, we would pay $50 towards a new one for you but you would be responsible for the remaining $50. If you would not like a new pair sent to you, then we can refund you 50% of the original amount.
● Order Cancellations:
If you place an order and decide to cancel it for any reason BEFORE we ship them out, we will give you 100% of your money back. But, once the shoes are shipped, we do not accept cancellations at all.
All of the shoes are not always in stock so you may have to allow time for us to ship your order. If that is a problem, we can always issue a full refund.
If you have any questions regarding refund policy, please CONTACT US at [email protected]. Your email will usually be answered within 24 hours.